We see our role in working with clients as a partnership. Our corporation was founded with the intention to serve smaller utilities and municipalities by providing a high level of service, access to highly qualified senior operations staff, and comprehensive maintenance management techniques that extend the life and value of critical assets.
Many of our clients are unable to afford the services of Grade IV or V operators for full-time process management and oversight, a maintenance technician for preventative and corrective maintenance, and an O&M engineer to develop a comprehensive asset management plan. Aquality can provide these services on a part-time basis, helping utilities achieve the service they desire without excessive costs.
At Aquality, we recognize that, despite the new and exciting tools available to improve, optimize and extend the life of water treatment systems, violations, equipment failures, and operator errors continue to cost clients and ratepayers in both water quality and expense. The difficulty lies in changing the culture of operations, and convincing operators to change their relationship to the assets they operate and manage.
Effective Company Communication
Good communication serves as the vital element to put effective management philosophies into practice, and thus better serve communities.
A variety of factors prevent the wholesale adoption of efficient and effective changes in operations and maintenance strategies across the industry. These factors appear minor, yet they are significant.
Communication problem between engineers and operators create misunderstandings and operational snafus. Most importantly, often the abstract design intent and the actuality of daily operation events are not fully understood by either party.
Lives Made Better
Our operations and management philosophy is based on three key components: consistent daily operations and oversight, risk-based preventative and predictive maintenance coupled with root-cause failure analysis, and clear and open communication with our clients and their ratepayers.
Our goals for each of our clients include:
- Greater safety and environmental integrity
- Improved operating performance
- Improved maintenance cost-effectiveness
- Longer asset life, especially for expensive items
- Comprehensive documentation of maintenance requirements of significant assets
- Documentation of maintenance upkeep
- More motivated operations staff with a better understanding of equipment
- Improved teamwork and reduced effects of employee turnover